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salzburgcard.com is an independent information and booking portal. For questions regarding content, we refer to the official Salzburg Information, for booking and voucher questions to our booking partner GetYourGuide.
Salzburg Information - Service Centre
For general questions about the Salzburg Card, sights, opening hours or Salzburg as a travel destination, please contact the Salzburg Information Service Centre (TSG Tourismus Salzburg GmbH) directly.
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Telephone:
+43 662 88987-0 -
General:
tourist@salzburg.info -
Especially for the Salzburg Card:
cards@salzburg.info -
Website:
salzburg.info
GetYourGuide support
Questions about your booking, the voucher by email, cancellation, rebooking or refund will be answered directly by our booking partner GetYourGuide. There you will find detailed help and can submit a support enquiry.
- Help centre with answers to cancellation, voucher, payment, meeting point
- Direct support enquiry via contact form
- Free cancellation up to 24 hours before the visit - directly in the GYG account
Tourist information on site
If you are already in Salzburg, the two official tourist information centres will help you - they will also redeem your online voucher for the physical Salzburg Card.
Tourist Information Mozartplatz
Mozartplatz 5, 5020 Salzburg
(in the pedestrian zone of the old town)
Daily from 9 am to 5 pm
Open in Google Maps →Tourist Information Central Station
Südtiroler Platz 1, 5020 Salzburg
(in the corridor to the left of the main entrance hall)
Daily from 9 am to 5 pm
Open in Google Maps →Many questions about validity, activation and cancellation are already answered on our detailed FAQ page - take a look there first.
To the FAQ page →